Capabilities
Support coverage across your estate
Staff a single shift or hand over the whole run function — the SLA framework is the same.
Service desk
Ticketed support with published response and resolution targets and CSAT tracking.
Endpoint management
Intune and Jamf provisioning, patching, imaging, and compliance reporting.
Infrastructure & network
Monitoring, patching, backup verification, and vendor coordination.
Application support
L2/L3 support for enterprise and custom applications with runbook ownership.
Identity operations
Onboarding, offboarding, access reviews, and MFA administration.
Asset & vendor management
Lifecycle tracking, license true-ups, and renewal calendars.
How we deliver
A delivery model your PMO can audit
Every engagement runs on the same transparent process, with named accountability from intake through steady state.
- 1
Transition-in
Shadow your current team, capture runbooks, and validate ticket taxonomy.
- 2
Stabilize
Close the backlog, fix recurring incident drivers, and set baseline SLAs.
- 3
Run
Steady-state coverage with weekly operational and monthly executive reporting.
- 4
Improve
Automate repeat tickets and drive down volume quarter over quarter.
Technology
Tools and platforms we staff and support
- ServiceNow
- Jira Service Management
- Microsoft 365
- Intune
- Jamf
- Active Directory
- Entra ID
- Cisco / Meraki
- Veeam
- SolarWinds
- Datadog
- Zoom / Teams
Outcomes
What clients get
- Fewer escalations because the same team owns the runbook and the ticket.
- Measured SLA attainment reported monthly with root-cause analysis.
- Ticket volume trending down as automation replaces repetitive work.
- Internal staff freed to focus on projects instead of firefighting.
FAQ